Refund Policy

At Stellar + Stone, we want you to be completely satisfied with your purchase. If you're not happy with your order, we're here to help.
 

Returns

You may request a return within 30 days of receiving your order. To be eligible for a return, items must:

• Be unused, unworn, and in their original condition.

• Include all original tags and packaging.

• Be accompanied by proof of purchase.

Items that do not meet these requirements may not qualify for a refund.
 

Non-Returnable Items

The following items cannot be returned or refunded unless they arrive damaged or defective:

• Gift cards

• Final sale or clearance items

• Personalised or custom-made products

• Items showing signs of wear, washing, or alteration
   

Refunds

Once we receive and inspect your returned item, we'll notify you of the status of your refund. If approved, your refund will be processed to your original payment method within 5–10 business days, depending on your payment provider.

Shipping charges are non-refundable unless the return is due to our error or the item arrived damaged or defective.
 

Exchanges

If you receive a defective, damaged, or incorrect item, we'll gladly replace it at no additional cost. Please contact us within 7 days of delivery and include photos of the item and packaging to help us resolve the issue quickly.
 

Return Shipping

Customers are responsible for return shipping costs unless the item is incorrect, damaged, or defective upon arrival.

We recommend using a trackable shipping service, as we cannot guarantee receipt of returned items without tracking.
 

Order Cancellations

Orders may be cancelled before they have been processed or shipped. Once an order has been dispatched, it can no longer be cancelled and must follow the standard return process.
 

Contact Us

If you have any questions regarding returns or refunds, please contact our customer support team. We're committed to making your shopping experience as smooth and enjoyable as possible.